RETURN AND REFUND POLICY

Thank You for Your Purchase

We appreciate your business and hope you are fully satisfied with your order. To ensure a smooth experience, please take a moment to review our Return & Refund Policy, which outlines the terms and conditions for returns, exchanges, and refunds.

Return Policy:

You may return eligible items within 5 days of the delivery date.

To be accepted, returned items must:

• Be unused and in their original condition
• Include original packaging and any accessories
• Be accompanied by valid proof of purchase

Items Not Eligible for Return:

Please note that the following items are non-returnable:

• Customized or personalized products
• Products that have been used, damaged or altered in any way

Refund Policy:

• Once we receive and inspect your returned item, you will be notified by our customer support team regarding the status of your refund, whether it has been approved or declined.
• If your return is approved, the refund will be issued to your original payment method within 3–5 business days.

Please note that depending on your bank or credit card provider, additional time may be required for the refunded amount to reflect in your account.

Exchanges:

If you wish to exchange an item for a different size, colour or product variant, please contact our customer support team. We will assist you with the return of the original item and coordinate the shipment of the replacement.

Please note that all exchanges are subject to product availability at the time of the request.

Defective or Damaged Items

If your order arrives damaged or contains a defective item, please reach out to our customer support team immediately.
To help us resolve the issue promptly, include clear photos of the damage or defect along with your order number.

Need Assistance?

If you have any questions regarding our Shipping and Returns Policy, feel free to reach out to us at:

Email: [email protected]

Phone:  +971-4-271-1555

Our team is here to help and ensure you have a smooth and satisfying experience with Brandcare Solutions.